Welcome to aircom Support

Frequently asked questions

Can aircom be used along with any brands of water and gas meters?

YES! aircom is compatible with Itron Meters ( plug & play ) or can be used with any water or gas meter brand which has pulse output.



Can I buy Aircom directly and start using it?

We recommend to contact with us directly before place your order, some aircom models like NB -IoT need to send first local sim chip to install it to your aircom during production.



Does it work in my country?

For GPRS models yes it can work almost in any country, however NB-IoT version need to be supported by your Mobile network provider and for LoRa you should have Gateway.



What are the differences between Aircom mini and Aircom Normal?

Please Check Functions Page for More Information. Basically the differences is battery size and frequencies.



What is Simchip?

The term "eSIM" simply means an embedded SIM card. eSIM needs to be supported by the network or carrier and enabled by them and not all networks support eSIM as yet. An eSIM is basically a small chip and works in a similar way to the NFC chip that's used for payment tech like Apple Pay and Google Pay.



What is Aircom Pulse?

It's a version of aircom it's used for converting Mechanical pulse to Electronic pulse.



What is 4Com?

4Com is a web based software that enables any type of subscribers’, utilities and distribution companies to monitor and manage their natural gas, water & electricity consumption. For More Information Please Download 4Com Brochure.



If we buy the product, do we have to connect over 4Com? Do you determine the user details?

No! it's not mandatory to connect over 4Com, We can transmit data directly to your platform. If you will use 4Com We will determine Username and Password.





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